1:1 Online Coaching

The 1:1 coaching program is a recurring monthly subscription billed in advance. Because the program, intake review, custom plans, and direct messaging access are delivered immediately upon onboarding, the first month's payment is non-refundable once onboarding materials have been delivered.

You may cancel future renewals at any time from the customer portal or by emailing CoachAgz@gmail.com. Cancellation takes effect at the end of the current paid billing period; you retain access until that date and will not be charged again.

APEX OS Membership

APEX OS is a digital education and community membership billed on a recurring monthly or annual basis. Because access to courses, frameworks, and the community is granted immediately upon purchase, subscription payments are non-refundable once access has been granted.

You may cancel future renewals at any time from the customer portal. Cancellation stops future charges; access continues through the end of the current paid period.

Bloodwork & Lifestyle Audit

The audit is a one-time consultation. You may reschedule once with at least 24 hours' notice at no charge. If you fail to attend the scheduled call without rescheduling, the fee is non-refundable. If you cancel more than 48 hours before the scheduled call and have not yet received any preparation materials, you may request a full refund.

Statutory rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection laws (for example, certain rights of withdrawal for consumers in the EU/UK). Where such rights apply and you exercise them, we will process refunds as required by law.

Disputes

If you believe a charge is incorrect, please contact us first at CoachAgz@gmail.com before filing a chargeback. We respond to all billing inquiries within 5 business days.